The Power of Documents

And the last advice I could give you is never to get rid of the documents after the end of your trip. The rental documents signed by the agency indicating that you have returned the vehicle in perfect condition could prove useful in the event that a penalty of 700 euros for "scratches and damages found unexpectedly" would arise out of nowhere. In addition, parking tickets could, for example, prevent you from paying a fine for bad parking issued in error.

Do not hesitate to challenge any extra costs or fines issued retrospectively that you consider unfair. It is important to clarify: most rental companies are franchises of major car rental companies. The rental agencies themselves will not hesitate to condemn you to pay a fine, knowing that this represents a source of additional income for them: it is worthwhile to put some traps to the customers.

In the event of a dispute, it is recommended that you contact the parent company directly and not the franchise agency. These people struggle to maintain the reputation of their business, and want positive feedback from customers: this forces them to be much more flexible when negotiating a dispute.